ONE SOLUTION FOR ALL CUSTOMERS

A plastics manufacturer who uses injection molding to design, engineer and produce window and door hardware, shelf support systems and shopping baskets needed to find a solution to costly sales order entry errors. Simple keying errors, such as a incorrect color code, often lead to entire production runs being scrapped which was not only expensive, but resulted in late deliveries to its customers.

The objective was to introduce electronic ordering for the entire customer base to eliminate errors associated with re-keying sales orders. The challenge was finding one solution which offered customers a choice of how to place orders. The answer was CONEXIOM > CUSTOMER which provided order entry facilities for small, medium and large customers. CONEXIOM > CUSTOMER provides shopping cart ordering for small and infrequent customers, EDI support for larger customers and a Direct-from-ERP solution for medium and frequent customers.

CONFIGURABLE PROCESS MODEL

A manufacturer and distributor of industrial plastics used in resource-based industries, and a member of an international group of manufacturing companies, was pursuing an agressive growth strategy but knew its order management processes would not scale effectively.

The objective established was to convert to a paperless order management process which could scale with growth. The challenge was not only to connect all 9 of its locations in the United States and Canada but to also enable the existing customized business process. The answer was CONEXIOM > CUSTOMER whose configurable process model enabled both the sales branches and the manufacturing plants to achieve the objective of paperless transactionsquickly. The company is now looking to leverage their electronic relationships to implement a virtual supply chain with CONEXIOM > SUPPLY CHAIN.